FAQs
This page addresses common commercial, technical, regulatory and practical questions related to 3Dresyns® materials, orders, documentation and services.
It is intended to clarify recurring topics and reduce ambiguity when selecting products, placing orders, arranging delivery and qualifying materials or workflows.
This FAQ is a practical summary. The corresponding product page, quotation, proforma invoice, order confirmation, Instructions for Use and applicable 3Dresyns® policies remain the controlling references for each transaction, material and workflow.
Ordering, availability and payments
Are 3Dresyns® products available from stock or made to order?
3Dresyns® supplies specialty materials, and many products, variants and pack sizes are prepared or manufactured to order. Availability therefore depends on the product, configuration, quantity and current production schedule.
Stock availability should not be assumed unless it has been confirmed in writing by 3Dresyns®.
What are the preparation and delivery lead times?
Preparation or manufacturing time and courier transit time are separate periods. Any stated preparation time refers to the estimated time required before dispatch, while delivery time begins after the shipment has been collected by the courier.
Lead times are estimates and may vary according to product type, order volume, production workload, destination, courier operations, Customs procedures and events beyond the reasonable control of 3Dresyns®.
When does the preparation lead time begin?
Unless otherwise confirmed in writing, preparation begins after payment has been received and all information needed to process the order has been confirmed, including the selected product, variant, quantity, delivery details and any applicable documentation or export requirements.
Which payment methods are accepted?
Orders may be placed and paid through the available online checkout methods or processed offline against a quotation or proforma invoice. Bank transfer orders are prepared after cleared payment is received, unless different written terms have been expressly agreed by 3Dresyns®.
Can companies place orders using a Purchase Order?
Yes. Companies and institutions may submit a Purchase Order for review. A Purchase Order is subject to commercial acceptance by 3Dresyns® and does not by itself establish credit terms or replace prepayment.
Unless expressly agreed otherwise in writing, 3Dresyns® will issue a proforma invoice and the order will be processed after payment.
Can an order be changed or cancelled?
Requests to change or cancel an order must be submitted in writing as soon as possible. A change or cancellation may only be accepted if the order has not entered preparation, manufacturing, customization, documentation processing, packing or shipment.
Made-to-order, customized, specially prepared or customer-specific products cannot normally be changed, cancelled or returned once work has started, unless 3Dresyns® expressly agrees otherwise in writing.
Shipping, Customs, taxes and delivery
Does 3Dresyns® ship internationally?
Yes. 3Dresyns® supplies customers internationally, subject to courier availability, destination restrictions, export requirements, import rules and acceptance by the relevant authorities.
Who is responsible for Customs clearance, duties and import taxes?
The Recipient is responsible for complying with all import, Customs, regulatory and legal requirements in the destination country, including licenses, permits, registrations, certifications, duties, taxes, brokerage fees and other charges.
Prices and transport charges do not include destination-country duties, import taxes or Customs-related charges unless expressly stated otherwise in writing.
Can 3Dresyns® guarantee Customs clearance?
No. Customs clearance and import authorization are controlled by the authorities and service providers in the destination country. The Recipient must verify that the products and available documentation can be legally imported before placing the order.
3Dresyns® is not responsible for delays, retention, seizure, rejection, return or destruction resulting from local import restrictions, regulatory requirements, missing Recipient information or non-compliance with destination-country rules.
Are standard courier shipments insured?
Courier services available during online ordering are not insured for the full product value. If shipment insurance is required, the Recipient must request an insured delivery quotation by email before placing the order.
When available, insured delivery will be quoted separately and must be accepted before shipment.
What should I do if a shipment arrives damaged or incomplete?
The Recipient must inspect the shipment before accepting delivery. Visible packaging damage, missing packages or missing products must be recorded in writing on the courier delivery documentation. A clean delivery receipt should not be signed when damage or shortage is visible.
All packaging materials must be retained, photographs should be taken, and 3Dresyns® must be notified in writing within three working days of delivery so that the available courier claim procedure can be initiated.
What happens if a shipment is delayed, retained or rejected by Customs?
The Recipient remains responsible for responding to the courier and Customs authorities, providing import information and paying any applicable charges. Storage, demurrage, duties, taxes, penalties, re-export, return, destruction or re-shipment costs arising at destination are borne by the Recipient unless 3Dresyns® has expressly accepted them in writing.
Technical data and product information
Where can I find technical data for a material?
Detailed technical properties and performance data are provided directly on individual product pages. Product pages should be considered the primary reference for material-specific technical information.
Do you provide Technical Data Sheets (TDS)?
Dedicated TDS documents are not provided as standalone files. Technical data is integrated into the corresponding product pages to support consistency, traceability and current information.
Which 3D printing technologies are your materials compatible with?
Compatibility information is provided on product and technology pages. Materials may be designed for SLA, DLP, LCD, VAM, inkjet, 2PP or other specified technologies. Compatibility with one technology does not automatically establish compatibility with another.
Printers, printing parameters and CRT
Can 3Dresyns® materials be used with open and closed printers?
3Dresyns® materials are best implemented in printers that allow the user to control exposure, layer settings and the relevant processing parameters. Open-mode SLA, DLP and LCD systems normally provide the most direct route to material qualification.
Use in a closed printer depends on whether the printer manufacturer permits third-party materials and gives the user access to the required settings. 3Dresyns® cannot guarantee compatibility with proprietary cartridges, locked material profiles, encrypted buildstyles or manufacturer-controlled workflows.
Does 3Dresyns® provide printing parameters?
Instructions for Use, application notes and available calibration resources provide processing guidance and starting methodologies. Printing parameters are machine- and workflow-dependent and should not be treated as universally transferable settings.
The user is responsible for qualifying the complete workflow, including printer, wavelength, irradiance, exposure strategy, layer thickness, geometry, cleaning and post-curing.
What is the Curing Rate Control System, CRT?
The Curing Rate Control System is a structured calibration data system designed to support exposure selection and control of photopolymer curing. Depending on the selected CRT option, it may include calibration information and working-curve parameters such as critical exposure, Ec, and penetration depth, Dp.
CRT data supports calibration but does not replace printer-specific validation, dimensional verification or application-specific workflow qualification.
What information should I provide when requesting technical support?
Include the exact product, printer model, printing technology, wavelength, measured or stated irradiance, layer thickness, normal and bottom exposure settings, lift or separation settings, model geometry, orientation, cleaning and post-curing conditions.
Also include photographs of the result, screenshots of the complete settings and a precise description of the expected result and observed failure.
Safety documentation and SDS / MSDS
How can I obtain a Safety Data Sheet (SDS / MSDS)?
Safety Data Sheets are provided upon request in accordance with applicable regulatory requirements and internal document-control policies.
To request an SDS or MSDS, contact the technical team and specify the exact product, destination country, intended professional use and required language where applicable.
Why are SDS / MSDS documents not publicly available for download?
Controlled access supports correct versioning, destination-specific review, regulatory traceability and appropriate handling of safety-related information for specialty chemical products.
Medical, dental and biocompatibility questions
Are 3Dresyns® materials certified for medical or dental use?
Regulatory status depends on the specific material, intended use, manufacturing workflow and jurisdiction. Materials may be suitable for medical or dental research, development or professional workflows, but final validation, certification, registration and regulatory approval remain the responsibility of the customer, manufacturer or legal end user.
What does “biocompatible” mean in the context of your materials?
Biocompatibility-related information is provided where relevant and may reference applicable standards, testing frameworks or formulation positioning. It does not by itself establish approval of a final printed device or of the customer’s complete manufacturing process.
Final qualification must consider the printed geometry, printer, exposure, cleaning, post-curing, sterilization, residuals, intended contact type and duration, and the regulatory requirements of the target application.
Instructions for Use and workflow qualification
Are Instructions for Use available?
Instructions for Use are available for selected material families, technologies and applications. Availability and scope depend on the material, printer type and intended use.
Why does workflow qualification matter?
Material performance depends on formulation, printer, wavelength, irradiance, exposure, geometry, cleaning and post-processing conditions. Correct workflow qualification is therefore essential for obtaining reproducible results.
Information supplied by 3Dresyns® supports implementation but does not replace the customer’s responsibility to validate the complete process and final application.
Custom projects and engineering programs
Do you offer custom resin development?
Yes. 3Dresyns® offers custom material development and engineering programs for defined performance, processing and application requirements. Projects are evaluated individually and may require a paid feasibility, development or technology-transfer program.
Does submitting a request guarantee project feasibility?
No. Technical feasibility, development scope, deliverables, timing and commercial conditions must be evaluated before acceptance. Preliminary discussions do not constitute a guarantee that the requested material or performance can be achieved.
What are typical lead times for custom projects?
Project timing depends on the technical requirements, starting information, validation plan, customer response times, required documentation and agreed scope. The applicable schedule is defined in the accepted project proposal or quotation.
Who should I contact for commercial, technical or regulatory questions?
Contact 3Dresyns® at info@3dresyns.com. We respond to all emails on the same business day. Complex technical evaluations, documentation reviews and custom material requests may require additional assessment time before a complete technical response can be provided.
Related documentation
Support and engineering FAQs
Documentation and resources
IFU, safety and controlled manufacturing
Need help finding the right product, document or workflow?
Contact info@3dresyns.com and include your application, printing technology, printer model, current workflow, target properties and any relevant processing or regulatory requirements.
We respond to all emails on the same business day. Complex technical evaluations, documentation reviews and custom material requests may require additional assessment time before a complete technical response can be provided.