Need printing support? Submit your current workflow
This page explains what information should be shared with 3Dresyns® when a user needs technical support for printing performance, workflow stability or troubleshooting.
Purpose: help users provide the right technical information from the start, so that support can be faster, clearer and more useful.
3Dresyns® materials are multivariable systems. Good technical support depends on understanding the real material–printer–process–post-processing chain currently being used.
1) What to include in your support request
Start with the most important technical data
Material information
- resin name,
- resin version if applicable,
- lot number if available,
- colour or configuration if relevant,
- whether additives or modifications were used.
Printer and technology information
- printer model,
- technology family,
- wavelength if known,
- whether any optical or hardware change was made recently.
Current slicing settings
- layer height,
- normal exposure time,
- bottom exposure time,
- number of bottom layers,
- lift distance and lift speed,
- light-intensity setting if used,
- slicer name and version.
Workflow and environmental conditions
- printing temperature if known,
- whether the resin was homogenised,
- whether the workflow was previously working,
- what changed before the problem appeared.
Post-processing information
- washing route,
- drying route,
- post-curing route,
- whether the issue appears before or after post-curing.
Visual evidence
- clear photo of the failed part,
- clear photo of the build platform if relevant,
- clear photo of the vat or release film if relevant,
- short note describing the main symptom.
2) What kind of description is most useful
Describe the symptom, not only the conclusion
A support request is more useful when it describes what happened in practical terms.
Useful examples
- the print detached from the build platform after the first layers,
- the geometry printed but remained too soft after washing,
- the part now sticks more strongly to the release film than before,
- detail quality dropped after changing layer height,
- the printer worked previously and became unstable after extended use.
The most useful support request explains what changed, what the part did, and what the current workflow looks like.
3) What to do before contacting support
Start with the basic check route first
- review the Fast IFU,
- review the software parameter guide,
- run the quick diagnosis route,
- confirm whether an important variable changed,
- use calibration files if needed.
4) Useful next pages
Use this page together with these documents
How to contact 3Dresyns®
Send your current workflow information and photos to info@3dresyns.com.
Governing principle
The clearer the current workflow is described, the more useful and efficient technical support becomes.