Gathering information
How we gather information
3Dresyns by Resyner Technologies S.L. (the “Company”) collects and processes personal information only where there is an appropriate legal basis and where reasonably necessary for legitimate business, contractual, legal, technical, or operational purposes.
This page supplements the Company's Privacy Policy, which contains the complete information concerning the processing of personal data, applicable legal bases, recipients, retention, international transfers, and data-protection rights.
Information provided directly by users and customers
Personal information may be collected directly when an individual:
- creates or manages a customer account;
- requests information or a quotation;
- places or manages an order;
- provides billing, VAT, shipping, or delivery information;
- contacts the Company by email or through another available communication channel;
- requests technical or customer support;
- submits a complaint, claim, return, or delivery-related request;
- requests or receives professional Services; or
- otherwise voluntarily provides information in connection with a legitimate interaction with the Company.
Information generated through orders and commercial relationships
The Company may generate and retain information reasonably necessary to administer quotations, orders, transactions, invoices, payments, shipments, deliveries, technical support, complaints, and other aspects of the customer or professional relationship.
This may include order references, Product references, transaction information, shipment and tracking information, correspondence, technical-support records, and other records reasonably necessary to manage the relevant transaction or relationship.
Information received through service providers
Where necessary for an authorized transaction or Company operation, the Company may receive personal information from service providers involved in activities such as payment processing, e-commerce operation, shipping, freight, logistics, delivery, or other services performed on behalf of or in connection with the Company.
Such information is processed only for the relevant purpose and in accordance with the Company's Privacy Policy and applicable data-protection requirements.
Website and technical information
The Website may collect limited technical or usage-related information through cookies and similar technologies.
Where the use of a particular cookie or similar technology requires consent, the information will be collected only in accordance with the user's cookie preferences and applicable consent requirements.
The Company may use analytics technologies, including Google Analytics where enabled, to understand Website traffic and usage and to improve Website structure, content, performance, and usability.
Further information is available in the Company's Cookies Policy.
Purposes for collecting information
Personal information may be collected and processed for purposes including:
- creating and administering customer accounts;
- preparing quotations;
- processing orders and payments;
- issuing invoices and administering tax information;
- organizing shipping, Customs procedures, tracking, and delivery;
- providing Products and Services;
- providing customer service and technical support;
- responding to enquiries, complaints, claims, and other requests;
- complying with applicable legal, tax, accounting, regulatory, Customs, and record-keeping obligations;
- protecting the Website, transactions, Company systems, rights, and legitimate business interests;
- improving Website functionality, content, performance, and user experience where legally permitted; and
- sending commercial communications where an appropriate legal basis exists.
Email addresses used for orders and customer communications
An email address provided in connection with an order or customer relationship may be used where necessary to administer that relationship, including for quotations, order confirmations, payment or invoice information, production-related communications, shipping and delivery updates, technical support, complaints, claims, and responses to customer requests.
Transactional and service communications necessary to administer an order or contractual relationship are distinct from optional marketing communications.
Commercial and marketing communications
The Company may send commercial communications where permitted by applicable law.
Where prior consent is required, marketing communications will be sent only after the recipient has provided the required consent.
Where applicable law permits commercial communications on the basis of a previous contractual relationship, the Company may communicate regarding its own Products or Services that are similar to those previously acquired by the customer, subject to the conditions established by applicable law.
In all cases where required by law, recipients will be provided with a simple and free method to object to or unsubscribe from future commercial electronic communications.
Recipients may also request the cessation of marketing communications by contacting info@3Dresyns.com.
Information that is required
Certain information may be required in order to prepare a quotation, process an order, issue a legally compliant invoice, arrange shipment or delivery, comply with Customs or regulatory requirements, or provide requested Products or Services.
Where information necessary for those purposes is not provided, the Company may be unable to complete the corresponding request or transaction.
Data minimization
The Company seeks to collect and process only personal information that is adequate, relevant, and reasonably necessary for the applicable purpose.
Further information and data-protection rights
Complete information concerning the purposes and legal bases of processing, recipients, international transfers, retention, security, data-protection rights, and the identity of the data controller is available in the Company's Privacy Policy.
Questions concerning personal information may be submitted to info@3Dresyns.com.