Privacy Policy

3Dresyns by Resyner Technologies S.L. (the “Company”) respects the privacy of individuals who visit the Website, create an account, request information or quotations, place orders, receive Products or Services, communicate with the Company, or otherwise interact with 3Dresyns.

This Privacy Policy explains how personal data is collected, used, disclosed, stored, and protected in connection with those activities.

Data controller

The controller responsible for the processing of personal data described in this Privacy Policy is:

3Dresyns by Resyner Technologies S.L.
General Etxague 15
20003 Donostia / San Sebastián, Gipuzkoa, Spain
VAT number: ESB24827511
Email: info@3Dresyns.com

Scope

This Privacy Policy applies to personal data processed by the Company in connection with the Website, customer accounts, quotations, orders, payments, shipping, customer and technical support, commercial communications, and other interactions with the Company.

It also applies where authorized service providers process personal data on behalf of the Company in order to provide services necessary for the Company's operations.

Where an independent third-party service processes personal data for its own purposes and acts as an independent data controller, its own privacy terms may also apply.

Personal data that may be processed

Depending on the nature of the interaction, the Company may process categories of personal data including:

name and contact details;
company, institution, professional, and business contact information;
customer account information;
billing, invoicing, tax, and VAT information;
shipping and delivery information;
order history and transaction information;
payment status and transaction references;
quotation and purchasing information;
emails, enquiries, complaints, technical-support requests, and other communications with the Company;
marketing and communication preferences;
website, browser, device, technical, and usage information where collected in accordance with applicable law and the Company's Cookies Policy; and
other personal information voluntarily provided to the Company in connection with a legitimate request, order, Service, or business relationship.

The Company seeks to process only personal data that is reasonably necessary for the relevant purpose.

How personal data is collected

Personal data may be obtained:

directly from the individual;
through customer-account registration;
during the quotation, ordering, checkout, or payment process;
through email or other communications with the Company;
through shipping, delivery, or customer-support processes;
through authorized service providers acting on behalf of the Company; and
automatically through the Website where cookies or similar technologies are lawfully used.

Where non-essential cookies or similar technologies require consent, they are governed by the Company's Cookies Policy and applicable consent mechanism.

Purposes and legal bases for processing

Orders, quotations, and contractual relationships

Personal data may be processed to create and administer customer accounts, prepare quotations, process and manage orders, arrange payments, issue invoices, organize shipping and delivery, provide Products and Services, manage customer support, and otherwise administer the contractual relationship.

The legal basis is the performance of a contract or taking steps requested before entering into a contract and, where the individual acts on behalf of a company or institution, the Company's legitimate interest in administering its professional and commercial relationship with that organization.

Legal, tax, accounting, customs, and regulatory obligations

Personal data may be processed where necessary to comply with legal obligations applicable to the Company, including tax, accounting, invoicing, customs, export, regulatory, product, and record-keeping requirements.

The legal basis is compliance with applicable legal obligations.

Customer service, technical support, and communications

Personal data contained in enquiries, technical-support requests, complaints, claims, or other communications may be processed to respond to the individual, investigate the matter, provide requested assistance, maintain appropriate records, and manage the Company's relationship with customers and professional contacts.

The applicable legal basis may be performance of a contract, steps taken at the individual's request before entering into a contract, compliance with a legal obligation, or the Company's legitimate interests in managing its business and customer relationships, depending on the circumstances.

Fraud prevention, security, and legal claims

Personal data may be processed where reasonably necessary to protect the Website, Company systems, transactions, Products, intellectual property, confidential information, employees, customers, and business operations; to detect or prevent fraud or misuse; and to establish, exercise, or defend legal claims.

The legal basis is the Company's legitimate interests in protecting its rights, systems, business operations, and contractual relationships and, where applicable, compliance with legal obligations.

Commercial communications

The Company may send commercial communications where permitted by applicable law.

Where prior consent is legally required, such communications will be sent only after the required consent has been provided.

Where applicable law permits communications on the basis of an existing customer relationship, such communications may be sent within the limits permitted by law and subject to the recipient's right to object or unsubscribe.

Recipients may withdraw consent or opt out of commercial electronic communications using the mechanism provided in the relevant communication or by contacting info@3Dresyns.com.

Website analytics and non-essential technologies

Where analytics or other non-essential website technologies require consent, personal data derived from those technologies will be processed only after the required consent has been obtained.

Further information is provided in the Company's Cookies Policy.

Recipients and service providers

The Company does not sell personal data.

Personal data may be disclosed or made accessible, where reasonably necessary for the relevant purpose, to categories of recipients and service providers such as:

e-commerce, website-hosting, and IT service providers;
payment and transaction service providers;
couriers, freight providers, logistics platforms, and shipping service providers;
email, communications, and customer-support service providers;
analytics or website-technology providers where their use is permitted and any required consent has been obtained;
accounting, tax, legal, insurance, auditing, and other professional advisers;
banks and financial institutions where required for a transaction;
Customs authorities, tax authorities, regulators, courts, law-enforcement authorities, and other competent public bodies where disclosure is required or permitted by law; and
other service providers where their involvement is reasonably necessary to fulfil a requested Product, Service, order, or legitimate Company operation.

Where a service provider processes personal data on behalf of the Company as a processor, the Company requires the processing to be governed by the applicable data-protection requirements and appropriate contractual safeguards.

Mobile information and messaging consent

Mobile telephone information and text-messaging opt-in information will not be sold or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Text-messaging originator opt-in data and consent are treated as confidential and may be processed only for the purposes for which they were collected, by the Company or by authorized service providers acting on the Company's behalf where necessary to provide the relevant messaging service, or where disclosure is required by applicable law.

Such consent data is not provided to independent third parties for their own marketing purposes.

International transfers of personal data

Some service providers used in connection with the Website or Company operations may process personal data outside the European Economic Area.

Where personal data is transferred internationally, the Company will use a transfer mechanism permitted by applicable data-protection law, where required. Depending on the destination and circumstances, this may include a European Commission adequacy decision, appropriate contractual safeguards, or another legally permitted transfer mechanism.

Information concerning the safeguards applicable to a particular transfer may be requested by contacting info@3Dresyns.com.

Data retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by applicable law.

Retention periods or the criteria used to determine them may depend on the category of information and the purpose of processing, including:

the duration of the customer or contractual relationship;
the time necessary to process an enquiry, quotation, order, delivery, complaint, or technical-support request;
applicable tax, accounting, invoicing, customs, and statutory record-keeping obligations;
applicable limitation periods for contractual or legal claims;
the duration of a valid marketing relationship or consent, subject to withdrawal or objection; and
applicable cookie or website-technology retention periods.

When personal data is no longer required for an applicable purpose or legal obligation, it will be deleted, anonymized, or otherwise handled in accordance with applicable data-protection requirements.

Data subject rights

Subject to the conditions and limitations established by applicable data-protection law, individuals may exercise rights including:

the right of access to their personal data;
the right to rectification of inaccurate or incomplete data;
the right to erasure;
the right to restriction of processing;
the right to object to processing;
the right to data portability where applicable;
the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal; and
the right not to be subject to certain decisions based solely on automated processing where the requirements established by applicable law are met.

Requests may be submitted to info@3Dresyns.com.

The Company may request information reasonably necessary to verify the identity of the person exercising a data-protection right and to protect personal data against unauthorized disclosure.

Right to lodge a complaint

Individuals who consider that their personal data has been processed in breach of applicable data-protection law have the right to lodge a complaint with the competent supervisory authority.

In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Provision of information necessary for an order or contract

Certain personal information is necessary to create an account, prepare a quotation, process an order, issue an invoice, arrange delivery, comply with legal requirements, or provide requested Products or Services.

Where required information is not provided, the Company may be unable to process or fulfil the corresponding request or transaction.

Automated decision-making

The Company does not intend to make decisions producing legal effects or similarly significant effects on individuals solely through automated processing unless such processing is permitted by applicable law and the required information and safeguards are provided.

AI-assisted tools

The Company may use AI-assisted tools internally to support activities such as drafting, editing, translation, summarization, organization, or improvement of communications and documentation.

Company policy is to use anonymized or non-identifiable information for such external AI-assisted processing where possible and not to submit identifiable personal data, customer-identifiable confidential information, or information protected by confidentiality obligations to external AI systems unless there is an appropriate legal basis, appropriate data-protection and confidentiality safeguards, and any authorization required by the circumstances.

AI-assisted tools do not replace the Company's obligations under applicable data-protection law.

Security

The Company applies technical and organizational measures intended to provide a level of security appropriate to the nature of the personal data processed and the associated risks.

However, no electronic transmission, internet service, or information-storage system can provide an absolute guarantee against every security incident.

Third-party websites and services

The Website may contain links to websites or services operated by independent third parties.

The Company is not the controller of personal data processed independently by those third parties for their own purposes. Users should review the privacy information provided by the relevant third party where applicable.

Cookies and similar technologies

The use of cookies and similar technologies is governed by the Company's Cookies Policy.

Where consent is required for non-essential cookies or similar technologies, such technologies should not be activated until the applicable consent has been obtained.

Changes to this Privacy Policy

The Company may update this Privacy Policy where necessary to reflect changes in processing activities, service providers, Website functionality, Company operations, or applicable legal requirements.

The current version will be published on the Website. Material changes affecting the processing of personal data will be communicated where required by applicable law.

Contact

Questions concerning this Privacy Policy or requests relating to personal data may be addressed to:

3Dresyns by Resyner Technologies S.L.
Email: info@3Dresyns.com