Terms and conditions

Defined terms

For the purposes of these Terms & Conditions, the following definitions apply:

• “Company” refers to 3Dresyns by Resyner Technologies S.L.
• “Buyer” refers to any natural or legal person placing an order for products or services from the Company.
• “Recipient” refers to the person or entity designated to receive products or services, where different from the Buyer.
• “Business Buyer” refers to a Buyer acting for purposes relating to its trade, business, profession, research, academic, institutional, or other professional activity.
• “Consumer” refers to a natural person acting for purposes outside that person's trade, business, craft, or profession, where recognized as such under applicable law.
• “Website User” refers to any person accessing or using the Website.
• “Products” refers to materials, resins, additives, samples, and other physical items supplied by the Company.
• “Services” refers to consulting, training, customization, technical support, development, or other professional services offered by the Company.
• “Website” refers to www.3Dresyns.com and related digital services operated by the Company.
• “Confidential Information” refers to non-public technical, scientific, commercial, or business information disclosed by or on behalf of the Company.

Scope and application

These Terms & Conditions form part of the legal framework governing orders for products and services supplied by the Company, together with the applicable Legal Terms and the specific policies referenced therein.

For online orders, the applicable contractual terms and policies must be made available to the Buyer before or at the time the order is placed. By placing an order after being provided with access to those terms, the Buyer agrees to the contractual terms applicable to that transaction.

For quotations, purchase orders, bank-transfer orders, and other offline transactions, the applicable terms may be incorporated into the contractual relationship through the quotation, order confirmation, invoice, purchase order acceptance, or other documentation relating to the transaction.

Accessing or browsing the Website does not, by itself, make a Website User a Buyer or Recipient and does not constitute acceptance of obligations that apply specifically to the purchase or receipt of Products or Services.

Buyer identification and account information

The Buyer is responsible for providing complete and accurate information reasonably required to process the order, including legal or personal identification information where applicable, billing information, shipping information, contact details, and tax or VAT information where relevant.

The Company may reject, suspend, or request clarification of an order where the information necessary to process, invoice, ship, export, or otherwise legally fulfil the order is incomplete, inconsistent, or cannot reasonably be verified.

For online orders, the Buyer must provide complete and accurate information required for the order and invoice during checkout, including the appropriate shipping and billing addresses and, where applicable, company and VAT information.

A customer account may be created for convenient repeat ordering and management of customer information, but prior account configuration is not required for eligible VAT validation during online checkout.

Invoices and fiscal information

The Buyer must verify all billing, fiscal, company, VAT, and address information before placing an order.

Invoices are issued using the information provided and validated for the relevant order. Once an invoice has been issued, changes cannot be made solely for convenience or because different information should have been supplied when the order was placed. Where correction of an issued invoice is permitted or required under applicable tax or accounting law, the Company may process the correction through the legally appropriate rectification procedure.

Requests to change fiscal information after an order has been placed do not create an entitlement to retroactive VAT treatment, tax exemption, or alteration of a transaction where such treatment is not permitted under applicable tax law.

VAT and international orders

VAT, taxes, customs duties, import responsibilities, and applicable Incoterms are governed by the Company's Prices, taxes, and Incoterms policy and by the conditions applicable to the specific order.

• For Buyers located in Spain, Spanish VAT is applied where required by applicable tax law.
• For EU customers located outside Spain who do not qualify for intra-Community B2B reverse-charge treatment, the applicable VAT is generally calculated according to the VAT treatment and destination applicable to the transaction.
• EU Business Buyers established outside Spain may enter a valid intra-Community VAT number directly in the Company VAT number field during online checkout.
• The VAT number is validated electronically through the European Commission's VIES system. Where the VAT number is successfully validated and the order satisfies the applicable requirements for an eligible intra-Community cross-border transaction, VAT is removed automatically at checkout and the applicable reverse-charge treatment is applied.
• No prior email request or manual activation of a VAT-exempt customer account is required for eligible online orders using the VAT validation available at checkout.
• If VIES validation cannot be completed during checkout, the reverse-charge treatment is not applied automatically and VAT may be charged by default.
• A valid VAT number does not, by itself, establish that every transaction qualifies for VAT-free or reverse-charge treatment. The applicable VAT treatment depends on the circumstances of the transaction and applicable tax law.
• For offline orders, including Purchase Orders and bank-transfer transactions, the Buyer should provide the applicable VAT number and complete billing information before the relevant proforma invoice or invoice is issued so that the appropriate VAT treatment can be verified.
• For Buyers outside the European Union, orders are generally supplied without Spanish VAT where the applicable tax conditions are met.
• For Business Buyers, unless another Incoterm® or shipping arrangement is expressly agreed in the applicable quotation, order or contract, shipments for which the Company arranges and pays carriage may be supplied under CPT (Carriage Paid To), Incoterms® 2020, to the named destination stated in the applicable shipping documentation.
• Under CPT, the fact that the Company arranges and pays carriage to the named destination does not mean that transport risk remains with the Company until physical arrival at that destination. Delivery, transfer of risk, costs and responsibilities are governed by the applicable CPT rule and the agreed place of delivery and named place of destination.
• Where another Incoterm® or individually negotiated shipping arrangement is expressly agreed, that agreed term applies.
• VAT exemption, reverse-charge treatment, or other tax treatment cannot be applied retroactively where applicable tax and invoicing rules do not permit such a change.

Orders and acceptance

An order submitted through the Website or through another ordering channel constitutes an offer by the Buyer to purchase the relevant Products or Services under the terms applicable to that transaction.

The Company may decline or cancel an order before it has been finally accepted where reasonably necessary, including because of incomplete or inaccurate information, payment failure, product availability, technical feasibility, destination or export restrictions, suspected fraud, legal or regulatory requirements, or other legitimate commercial or compliance reasons.

Where the Company cancels an order that has already been paid and the Products or Services are not supplied, amounts due to the Buyer shall be handled in accordance with the applicable payment, refund, and mandatory legal requirements.

Professional and respectful conduct

Business relationships with the Company must be conducted in a professional and lawful manner. Buyers and Recipients must not engage in fraud, threats, harassment, impersonation, misuse of confidential information, or other unlawful conduct in connection with the Company, its employees, Products, Services, customers, suppliers, or business partners.

For additional information, read the Buyer conduct policy.

Reviews, complaints, and statements about the Company

Nothing in these Terms prevents a Buyer, Recipient, or Website User from making a genuine complaint, providing a truthful review, exercising a legal or contractual right, communicating with legal or professional advisers, or reporting a matter to a court, regulator, public authority, or other competent body.

However, no person may knowingly make fraudulent or deliberately false factual representations concerning the Company, its Products, Services, employees, customers, suppliers, or business partners, or engage in defamatory or otherwise unlawful conduct.

For additional information, read the Non-defamation & non-disparagement policy.

Technical information and product use

Products supplied by the Company are technical materials whose performance may depend on the specific Product version, equipment, processing parameters, storage, handling, curing, post-processing, environmental conditions, formulation modifications, and the Buyer's intended application.

The Buyer is responsible for reviewing and following the technical documentation applicable to the specific Product and for determining its suitability for the intended equipment, process, application, and regulatory context.

Product-specific Technical Data Sheets, Safety Data Sheets, Instructions for Use, and other applicable technical documentation should be reviewed together with the Company's legal and technical policies.

Confidential formulations, know-how, and reverse engineering

The Company develops and supplies proprietary formulations, materials, processes, documentation, and technical know-how that may constitute intellectual property, confidential information, or trade secrets.

To the fullest extent permitted by applicable law, a Buyer or Recipient shall not undertake, commission, facilitate, or authorize compositional analysis, reverse engineering, de-formulation, or equivalent investigation of a Product for the purpose of discovering, reproducing, copying, disclosing, commercially exploiting, or enabling a third party to obtain the Company's proprietary formulation, composition, manufacturing know-how, or trade secrets without the Company's prior written authorization.

This restriction applies whether such activities are carried out directly by the Buyer or Recipient or indirectly through laboratories, contractors, consultants, affiliates, academic or research institutions, competitors, or other third parties acting on their behalf or for their benefit.

Nothing in this clause prohibits testing, analysis, disclosure, or other activity that cannot lawfully be restricted, including where required by applicable law, regulatory requirements, product safety or conformity obligations, competent authorities, or the exercise or defence of legal rights.

For additional information, read the Prohibition against reverse engineering and penalties policy.

Confidential information

Confidential Information supplied by or on behalf of the Company must not be disclosed, reproduced, distributed, published, or used outside the purpose for which it was legitimately supplied, except with the Company's prior written authorization or where disclosure is required by applicable law or a competent authority.

Where a separate non-disclosure agreement or individually negotiated confidentiality agreement exists, that agreement shall prevail in relation to the matters specifically governed by it.

Shipping, delivery, loss, damage, and short shipments

Shipping terms, passage of risk, delivery incidents, failed delivery, loss, visible or concealed damage in transit, leaking or damaged containers, and short shipments are governed by the Company's Loss, failed delivery, damage in transit, or short shipment policy and the applicable Prices, taxes, and Incoterms policy.

The rights, obligations, allocation of transport risk, notification requirements, and remedies applicable to a transaction may differ depending on whether the Buyer is a Business Buyer or a Consumer and on the applicable shipping arrangement.

Nothing in these Terms transfers to a Consumer any transport risk or responsibility that mandatory applicable consumer law places on the Company.

Returns, refunds, and exchanges

Returns, refunds, cancellations, and exchanges are governed by the Company's Refund and return policy and Exchange process, together with any mandatory rights applicable to the Buyer.

Restrictions applicable to made-to-order, customized, opened, used, altered, or otherwise non-returnable Products shall apply only to the extent permitted by applicable law.

Limitation of liability

The Company's Limitation of liability policy applies to Products and Services to the fullest extent permitted by applicable law.

Nothing in these Terms excludes or limits any liability, remedy, statutory guarantee, or other right that cannot lawfully be excluded or limited.

Business Buyers and Consumers

The Company primarily supplies technical materials and Services for professional, industrial, research, academic, and specialist applications. However, a Buyer's legal status is determined by the nature and circumstances of the transaction and applicable law, not merely by the description of the Product or the Buyer's registration on the Website.

Where the Buyer qualifies as a Consumer under applicable law, mandatory consumer protection rights prevail over any provision of these Terms or the Company's other policies that would otherwise conflict with those rights.

Where the Buyer is a Business Buyer, the commercial terms, Incoterms, limitations, notification requirements, confidentiality obligations, intellectual property protections, and other B2B provisions applicable to the transaction shall apply to the fullest extent permitted by law.

Liability for breach

A party that breaches a valid contractual obligation may be responsible for the consequences of that breach to the extent established by the contract and applicable law.

Nothing in these Terms creates an automatic penalty, indemnity, or predetermined amount of damages unless such a remedy is expressly established in an applicable contractual provision and is legally enforceable.

Applicable version and changes

Unless otherwise required by applicable law or expressly agreed in writing, each order is governed by the version of the Terms & Conditions and related contractual policies applicable and made available in connection with that order at the time the contract is concluded.

Changes to these Terms apply prospectively and do not retroactively modify contracts already concluded unless expressly agreed between the parties or required by applicable law.

Severability and mandatory law

If any provision of these Terms is invalid, unlawful, or unenforceable, that provision shall apply only to the maximum extent legally permitted or shall be disregarded to the minimum extent necessary, without affecting the validity of the remaining provisions.

Nothing in these Terms excludes, restricts, or modifies any right, protection, remedy, guarantee, obligation, or liability that cannot lawfully be excluded, restricted, or modified.

Governing law

The applicable law and jurisdiction are governed by the Company's Governing law policy.

Any provisions concerning governing law or jurisdiction shall apply without depriving Consumers of mandatory rights or protections available to them under applicable law.

Contact

Questions concerning these Terms & Conditions or the contractual conditions applicable to an order may be addressed to info@3Dresyns.com.