The Company is not responsible nor liable for any claims related to the delivery of its products by the courier services chosen by the Recipient during online ordering. Any claims related to loss or failed delivery or damage in transit or short shipment will be transfered by the Company to the courier which will be liable for its services under its terms & conditions chosen by the Recipient during online ordering. Check the courier’s websites of the available couriers when ordering online the Company’s products:

No responsibility is accepted by the Company for non insured, nor for insured, orders, nor for non delivered orders, including loss or failed deliveries, nor for insured deliveries for damaged products or short shipment when the courier has been given or signed a "clean" receipt. The Recipient should unwrap or unbox the parcel for product inspection before accepting and signing the driver´s form since signing the driver’s form without adding a "damage or short shipment statement" will release the courier from taking responsibility for any missing or damaged products of insured shipments. The Company in this case cannot help the Recipient to file a claim to the courier to recover the loss of the missing or damaged products of insured shipments. If the products without a doubt are missing or damaged, refuse to accept the delivery with a "clean" receipt on the grounds that are missing or damaged. The Recipient must indicate in writing on the driver’s release records: “shipment packaging is damaged and/or products are missing, detailing the missing product references and quantities". In this event keep all packaging materials and contact the Company in writing within 3 working days. The Recipient  should send the Company an email within 3 working days to transfer the claim to the courier. The courier will reject and will not be responsible for any claims not being started on time.

Note: the courier services available during online ordering are not insured. If the Recipient wants to insure the full order value request for quotation for insured deliveries by email at: before processing their orders online. Afterwards, the Company will quote and send a proforma invoice by email to the Recipient for the order with insured delivery.