3Dresyns communications policy

At 3Dresyns, our objective is to support customers in selecting the most appropriate materials, technologies, and workflows for their specific applications. Based on decades of combined technical, industrial, and commercial experience, we have determined that written communication is the most effective, accurate, and reliable method for providing high-quality technical guidance.

This communication approach enables carefully considered responses, facilitates collaboration among multiple technical specialists when required, and ensures accuracy, consistency, traceability, and proper documentation of all technical exchanges.

To enable efficient and effective support, customers are requested to:

• Prepare a clear, concise, and technically detailed list of questions related to their application.
• Clearly rank required product properties in descending order of importance.

Why Written Communication?

3Dresyns prioritizes written communication over phone or video calls (see 3Dresyns policy about videoconferencing ) in order to ensure precision, efficiency, accountability, and protection of intellectual property.

Key advantages of written communication include:

✔ Structured and well-reasoned responses, enabling accurate technical analysis and prioritization.
✔ Multi-expert collaboration, allowing internal consultation across relevant technical domains.
✔ Reliable documentation, creating a permanent written record for reference and traceability.
✔ Reduced risk of miscommunication, minimizing errors associated with verbal exchanges.
✔ Efficient use of time, avoiding lengthy or unfocused discussions.
✔ Enhanced intellectual property protection, reducing the risk of unintended disclosure or technology transfer.

Communication Guidelines

• Customers must submit clear, relevant, and technically detailed questions, focused on essential performance and application requirements.
• Questions unrelated to 3Dresyns products or services, or involving confidential third-party information or intellectual property, will not be addressed.
• Consulting, training, and structured B2B collaborations may include video conferencing when explicitly agreed as part of contracted services.

Key Recommendations for Customers

• Review the 3Dresyns online portfolio thoroughly. 3Dresyns offers one of the most comprehensive selections of advanced resins and powders, compatible with the majority of professional 3D printing technologies.
• Detailed Instructions for Use (IFU) are provided with each order and may include:
  • Recommended printing and processing parameters
  • Calibration files (when applicable and upon request)
  • Validated processing methodologies
• Strict compliance with the IFU is essential. Optimal printing results can only be achieved when procedures are followed without shortcuts, modifications, or deviations.
• Questions already addressed in the IFU, or resulting from non-compliance with the IFU, will not be addressed.
• Advanced, application-specific technical support is available through paid consulting services, subject to separate agreement.

3Dresyns remains committed to supporting its customers with accurate, professional, and well-documented technical guidance to ensure the successful selection and implementation of advanced materials and processes.

Artificial Intelligence (AI) Assisted Internal Use

3Dresyns may internally use artificial intelligence–based tools, including language models, exclusively for drafting, summarizing, translating, restructuring, or improving internal and external communications, technical texts, and documentation.

Such use is strictly limited to anonymized, non-identifiable information. At no time are personal data, customer-identifiable information, confidential project details, trade secrets, or NDA-protected content disclosed, uploaded, or processed in identifiable form.

All AI-assisted processing is performed in compliance with applicable data protection, confidentiality, and privacy regulations, including but not limited to the GDPR. AI tools are used solely as support instruments and do not replace human judgment, decision-making, or responsibility.

No customer emails, communications, or documents containing personal or confidential information are shared with third parties or external systems without prior anonymization or explicit written consent.