Damage in transit and short shipment

No responsibility is accepted by the Company for damaged products or short shipment when the courier or carrier has been given or signed a clean receipt. The Recipient should unwrap or unbox the parcel for product inspection before accepting and signing the driver´s form since signing the driver’s form without adding a "damage or short shipment statement" will release the driver or the shipping company from taking responsibility for any missing or damaged products. The Company in this case cannot help the Recipient to file a claim to recover the loss of the missing or damaged products. If the products without a doubt are missing or damaged, refuse to accept the products on the grounds that are missing or damaged. The Recipient must indicate in writing on the driver’s release records: “shipment packaging is damaged and/or products are missing, detailing the missing product references and quantities". In this event keep all packaging materials and contact both, the courier/carrier and the Company in writing within 3 working days. The Recipient  should send the Company an email within 3 working days to file a claim.