Reseller accounts
3Dresyns manufactures to order and sells directly to users worldwide. We also work with a small number of resellers where local presence, language or market knowledge adds something our direct channel cannot provide.
This page sets out how a 3Dresyns reseller account works, so that you can evaluate it before contacting us. The conditions below apply to every reseller account regardless of country, and are confirmed in writing when the account is opened.
1. What a reseller account actually changes
The discount table is the same one published for every customer. There is no separate reseller price list, no distributor tariff and no hidden conditions. The percentages, the thresholds and the minimum are identical to those any buyer can see on our discounts page.
What a reseller account changes is not the percentage but what it applies to.
Our standard discounts are based on the value of each individual order. A customer who orders 1,000 € receives the corresponding discount on that order, and nothing on the next single-bottle order. A reseller shipping one or two units at a time directly to end customers would therefore never reach the thresholds, and the channel discount would never exist in practice.
With a reseller account, the tier follows the prepaid balance rather than the value of each order, and it stays in force for every order drawn against that balance, including single standard-format bottles shipped directly to your end customer. That is the whole concession, and it is the reason the account exists.
One consequence worth stating plainly, because it should shape how you build your offer: since you buy at the same published discount as any other customer, your margin cannot come from price alone. A customer of yours who consolidates a 1,000 € order could buy from us on the same terms. What a reseller adds is language, proximity, local stock, speed of response and technical accompaniment. If your proposition rests only on being cheaper, the account will not work for either of us.
2. How the account works: prepaid credit balance
A reseller account operates against a prepaid credit balance. You place a prepayment, the amount of that prepayment determines your discount tier, and you then draw against the balance order by order at already discounted prices.
- Minimum opening prepayment: 1,000 €
- Minimum subsequent top-up: 1,000 €
- The balance is a commercial credit applicable to the value of products before taxes
3. Discount tiers
The applicable tier is determined by the prepaid amount. Product prices are net, before taxes.
| Prepaid balance | Discount |
|---|---|
| from 1,000 € | 10% |
| from 2,000 € | 20% |
| from 3,000 € | 30% |
| from 6,000 € | specific quotation, not automatic |
30% is the maximum automatically applied discount. A balance of 6,000 € or above gives access to request a specific quotation, which we assess case by case considering the assortment, the packaging format, the destination of shipments and the consumption schedule. Reaching that balance does not by itself modify the applicable discount.
Scope of the discount
The tier discount applies to all orders drawing on the balance, including single standard-format bottles shipped directly to your end customer. This is the express written exception provided for in our published discount policy.
The discount applies exclusively to physical product. All services are excluded, including training, consulting, material development and testing.
Tier escalation
The tier is not frozen at each prepayment. On every top-up, the tier is calculated on the resulting balance, that is the new prepayment plus the live remainder, and from that moment it applies to the whole live balance. Product already withdrawn is not recalculated retroactively.
This means you can open at one tier and scale with what the business itself generates, rather than having to get the tier right on the first payment. Automatic escalation operates up to 30%.
4. Validity of the balance
Each prepaid balance is valid for twelve months.
The twelve months are counted from your first withdrawal against the balance, provided that withdrawal takes place within three months of the prepayment. If no withdrawal has taken place within that period, the count starts from the date of the prepayment.
If you top up before the live balance expires, the remainder is added to the new top-up and the twelve-month term restarts from the date of that top-up on the whole resulting balance.
The remainder is not refundable in cash; it is consumed in product. The single exception is termination decided by 3Dresyns, described in section 12.
5. Annual review
Twelve months after the account opens, both parties review how it has worked using the real data of the period.
If effective consumption during the period was below 50% of the prepaid balance accumulated in that same period, 3Dresyns may determine the tier of the next top-up according to the consumption actually evidenced rather than the amount topped up. We communicate this in writing before issuing the corresponding proforma, so that you decide with the figure in front of you.
The purpose is that the channel discount reflects real volume rather than one-off prepayment capacity. In an account with normal consumption it does not come into play.
6. Prices
Prices applicable to each withdrawal are those of the 3Dresyns catalogue in force on the date of the withdrawal, with your tier discount applied to them.
We notify any change to the catalogue in writing at least thirty days in advance. Withdrawals confirmed before the effective date are served at the previous prices.
The prepaid balance is a monetary amount. It is not a reservation of product or of price.
7. Shipping directly to your customer
We ship directly to your end customer where you prefer it. The delivery note accompanying those shipments contains no prices and no economic reference of any kind: neither your purchase price, nor any retail price, nor any amounts.
Direct shipment to a recipient designated by you does not alter your position as the buyer, and does not by itself create any contractual relationship between 3Dresyns and that recipient. The same applies to the direct technical support described in section 10.
Grouped packaging
Grouped packaging is our default supply mode: an order of a given quantity is supplied in a container of that size, not split into small individual bottles. Splitting into individual small containers at the buyer's express request may modify price, discount or packaging conditions, except in the case described in section 3.
8. Freight, customs and delivery terms
Freight is invoiced separately and is not applied against the balance, which is credit against product value. It is calculated per shipment according to weight, destination and the selected carrier. There is no flat rate per country and no free-freight threshold.
Our shipments are not DAP or DDP. Import duties, taxes and customs handling charges in the destination country are payable by the recipient and are not included in the product price or the freight. This applies to every destination outside the customs territory of the European Union, and also to territories such as the Canary Islands, Ceuta and Melilla.
9. Labelling, packaging and regulatory responsibility
Products are supplied and sold in their original 3Dresyns packaging and labelling. Relabelling, covering or modifying the label, and repackaging into your own formats, are not permitted.
There is a substantive regulatory reason and it works in your favour. Whoever labels a chemical product assumes supplier responsibilities, with the corresponding obligations in classification, safety data sheets and traceability. By keeping our labelling, that burden remains with us.
Your market, your verification. Regulatory requirements differ by country. It is your responsibility to verify that the product, as supplied and labelled by 3Dresyns, may lawfully be marketed in the territory where you sell it, and to comply with any local obligations applicable to you as an importer or distributor. Tell us your market before opening the account and we will tell you what documentation we can provide.
10. Technical support
Product technical support is provided by 3Dresyns, directly and at no cost to you. You handle the first commercial line and pass technical enquiries to us.
You should not issue processing recommendations, printing parameters, compatibility statements or safety conditions that do not come from current 3Dresyns documentation or from an express reply by our technical team.
11. Brand and technical documentation
We provide descriptions, images and up-to-date technical data sheets so that you do not have to rebuild them. In return we ask that you identify 3Dresyns as the manufacturer, reproduce the brand name correctly, and publish only technical data taken from our current TDS.
The source of truth is the PDF published on the 3Dresyns website, which carries a version number and a date and is at all times the one in force. We revise our TDS frequently, so record which version you used for each product page and check periodically that it is still current. 3Dresyns does not undertake to notify TDS revisions individually.
Use of the brand is limited to identifying the product and its manufacturer in your commercial material. No trademark licence is granted for any other use.
12. Scope of the relationship
The relationship is not exclusive in any sense. 3Dresyns maintains its direct sales channel in all markets, including those where you operate. No territory, segment or customer portfolio is reserved to you, and we may appoint other resellers in the same markets.
You act in your own name and on your own account. The relationship does not constitute an agency agreement and does not grant you representation of 3Dresyns before third parties. You may not appoint sub-distributors or transfer the account without our prior written agreement.
No customer reservation. End recipients to whom we ship on your behalf are not reserved to you. If any of them subsequently contracts directly with 3Dresyns, that transaction generates no commission, compensation or right in your favour. In return, we process the contact data you provide for shipment solely for that purpose and do not use it for our own commercial approaches to those recipients.
Character of the account. 3Dresyns manufactures to order and its usual channel is direct sale. A reseller account is a particular negotiated agreement: it does not constitute a distribution programme, does not create a precedent or entitle third parties to comparable conditions, and does not commit us to maintaining or extending a reseller channel.
Duration and termination. The account is open-ended. Either party may terminate it with thirty days' written notice. You keep the right to consume the live balance in product until it is exhausted or expires, whichever comes first, on the same economic terms. If 3Dresyns terminates the account and the termination does not arise from a breach by you, the unconsumed remainder is refunded in money within thirty days of the effective date.
13. Resale prices
You set your resale prices freely. 3Dresyns does not impose resale prices, neither minimum nor maximum, and does not condition the discount, supply or any other advantage on the prices you apply. Our prices are communicated as recommended retail prices, for guidance and without binding effect.
We ask only that you do not present your prices as official 3Dresyns prices, and that you do not attribute to 3Dresyns responsibility for the economic terms of your own sales.
14. Taxes and invoicing
All prices are stated before taxes. Tier thresholds are measured on amounts before taxes.
The prepayment is received as a commercial credit balance. It is not tied at that moment to a specific and sufficiently determined supply of goods, since the products, quantities and destinations of future deliveries are not known, and therefore no tax is chargeable on it. We issue a credit balance receipt without VAT.
Each withdrawal is invoiced at the time of delivery, with its taxable base and the tax treatment corresponding to the product, the recipient and the destination. The credit balance is applied to the value of the products before taxes; the tax amount of each invoice, where applicable, is settled separately.
For deliveries to another EU Member State we verify the validity of your intra-community operator number in the VIES register and retain proof of transport. Tax obligations arising from your own resale to your customers, including distance selling and one-stop-shop obligations where applicable, are yours alone. The same applies to import taxes and duties in destinations outside the European Union.
15. Incidents in delivery and product
This section supplements our published policies on loss, failed delivery, damage in transit and short shipment, on refunds and returns, and on exchanges, which form part of the applicable general conditions.
Claims against the carrier. Transport is performed by third-party carriers. Claims for damage, loss, failed delivery or short shipment are directed against the carrier, subject to its liability limits and deadlines. We file and submit the claim on behalf of the recipient and pass on what the carrier recognises. We do not guarantee the outcome of the claim and do not assume the carrier's liability.
Shipments are not insured by default. You may request a quotation for insured shipping, always before confirming the corresponding order. This is the recommended route for shipments of significant value.
Obligations on delivery. The recipient must check the shipment before accepting it, must not sign a clean receipt if there is apparent damage or missing packages, must record the incident in writing on the delivery document, and must retain all packaging. Signing a clean receipt releases the carrier and prevents any subsequent claim. Where the recipient is your end customer, it is your responsibility to pass these instructions on.
Deadlines. Apparent damage or short shipment: written notice within three working days of delivery, with photographs of the outer packaging, the inner packaging and the product, and the delivery document recording the reservation. Loss or non-delivery: within seven working days of the estimated delivery date or of the last tracking update. Carriers additionally impose a maximum period, commonly thirty calendar days from dispatch, which we cannot extend.
Leakage or partial loss of contents. Leakage in transit is treated as damage in transit. Two circumstances are specific to it. A container may arrive apparently intact with reduced contents, so the check on delivery should include weight or apparent level and not only the outer condition of the package. And carriers commonly exclude or specifically limit their liability for liquids and spilled goods, and may withdraw or destroy a leaking package for safety reasons, leaving no possibility of recovery or inspection. For liquid products of significant value, insured shipping is the only effective cover available.
Product defect. Report the defect with the order number, the batch number, photographs and storage conditions. We investigate and may offer replacement, remanufacture, correction, credit to the balance or refund. Defects arising from incorrect ordering, unguaranteed equipment compatibility, inadequate handling or storage, or use outside the applicable technical documentation are excluded.
Returns. As a professional buyer, once production or preparation of an order has begun it cannot be cancelled and the product is not subject to return or refund on change of mind.
Limit of liability. Our liability does not in any case extend to indirect costs such as machine time, failed prints, labour, loss of profit or compensation you agree with your own customer. Nothing above excludes rights that cannot lawfully be excluded.
16. Samples
3Dresyns does not provide free samples, neither of liquid product nor of printed parts. Any product intended for evaluation, testing, photography or commercial material is supplied as a firm order on ordinary commercial terms. The reason is that we manufacture to order: there is no sampling stock to draw from.
17. Acceptance
These conditions do not require a signature. They are incorporated into the reseller account and reproduced in summary form on the proforma of each prepayment, so that payment of the prepayment constitutes acceptance.
The general conditions applicable to each order are those in force on the date that order is confirmed. We notify in writing any change to those policies affecting the matters governed here. Where these conditions and the general conditions differ, these conditions prevail.
Applying for a reseller account
Write to us with the following and we will tell you within a few working days whether the account makes sense for both sides:
- Registered company name, tax identification number and registered address
- Website, and the markets and languages you intend to sell in
- The customer segments you will focus on, for example prototyping and engineering, jewellery and casting, dental and biocompatible applications, industrial chemical or thermal resistance, ceramics and metals
- Whether you will ship from your own stock or prefer direct shipment to your end customers
- The opening prepayment amount you are considering
We will tell you honestly if we think a reseller account is not the right structure for your case. Our usual channel is direct sale, and an account that does not generate volume serves neither of us.