Exchange Process
Exchange process
This policy governs voluntary requests to exchange Products included in an order for different Products before production or preparation has started.
How to request an exchange
To request an exchange, the Buyer must send a written request by email to info@3Dresyns.com, clearly indicating the order number, the Product references to be changed, and the replacement Products requested.
The Company will review the production status, availability, technical feasibility, and value of the requested replacement Products and will confirm by email whether the voluntary exchange can be accepted.
Business Buyers
For Business Buyers, voluntary exchanges are possible only where the affected Products have not yet entered production or preparation and the Company confirms the exchange in writing.
Where accepted, the Products may be exchanged for other Products with the same or higher total value, subject to availability and confirmation by the Company.
If the replacement Products have a higher total value, the Business Buyer must pay the applicable price difference before the modified order is processed.
Once production or preparation of the affected Products has started, voluntary exchanges are no longer available to Business Buyers unless the Company expressly agrees otherwise in writing.
Consumers
Where the Buyer qualifies as a Consumer, this voluntary exchange process does not replace, restrict, or modify any mandatory right of withdrawal, conformity right, refund right, replacement right, or other statutory remedy available under applicable consumer law.
A Consumer wishing to cancel or return an order under a statutory right of withdrawal should follow the Company's Refund and return policy.
Where a Product is defective, non-conforming, incorrectly supplied, or otherwise subject to a statutory Consumer remedy, the matter will be handled under the applicable legal rights and the Company's Refund and return policy, rather than solely under this voluntary exchange process.
Incorrect Products supplied by the Company
If the Company supplies a Product different from the Product confirmed in the order, correction of that error is not treated as a voluntary exchange request.
The Buyer should notify the Company at info@3Dresyns.com as soon as reasonably possible so that the order and dispatch records can be verified and the appropriate remedy provided.
Transit incidents
Products lost or damaged during transport, leaking or damaged containers, failed deliveries, and short shipments are not treated as voluntary exchanges and are governed by the Company's Loss, failed delivery, damage in transit, leaks, or short shipment policy.
Mandatory rights
Nothing in this policy excludes, restricts, or modifies any right, remedy, obligation, guarantee, or liability that cannot lawfully be excluded, restricted, or modified.
Where the Buyer qualifies as a Consumer, mandatory consumer protection law prevails over any conflicting provision of this policy.