Benefits For You and Frequently Asked Questions
3Dresyns provides advanced materials, additives, auxiliaries and technical systems for additive manufacturing, photopolymer processing and related manufacturing technologies.
This page provides quick answers to common questions about material selection, printer compatibility, ordering, VAT, customization, technical documentation and support.
Finding the Right Material
How do I choose the right 3Dresyns material?
The recommended starting point depends on how much you already know about your application and required material properties.
- Material Selection Guide – structured guidance for selecting and ordering materials.
- Material & Documentation Finder – find materials and their available technical documentation.
- Engineering Resin Selection Tool – compare engineering resins using Shore hardness, Young's modulus and structural behaviour.
- Structured Mechanical Screening Protocol (SMSP) – structured mechanical screening for applications requiring more detailed material evaluation.
Can I search materials by application or technology?
Yes. 3Dresyns materials can be explored through the site's application, technology and material-system architecture.
Material Systems
What types of materials does 3Dresyns provide?
The 3Dresyns portfolio includes multiple material systems for additive manufacturing and related manufacturing processes, including:
- SLA, DLP and LCD photopolymer resins
- Inkjet 3D printing materials
- Additives and processing auxiliaries
- Advanced photopolymer systems
- Adhesives, putties, gels, fillers and sealants
- Nail gels
- Casting and injection materials
- Ceramic and metal feedstocks
- SLS powders
For an overview of the available systems, visit Materials.
Printer Compatibility
Are 3Dresyns materials compatible with my printer?
Compatibility depends on the specific material, printer technology, wavelength, light power, processing conditions and selected product version.
3Dresyns supplies materials for a broad range of SLA, DLP, LCD, Inkjet and other photopolymer-based systems. Product-specific information should always be reviewed before ordering and processing.
How do I determine the correct printing parameters?
Printing parameters depend on the material formulation, printer, wavelength, light intensity, layer thickness and selected processing conditions.
Use the applicable Instructions for Use (IFU) and calibration guidance for the selected material.
Additional information is available through the Curing Rate Control System and Structured Calibration & Dimensional Control.
Customization
Can 3Dresyns materials be customized?
Yes. Depending on the material system and project requirements, 3Dresyns provides material customization and engineering services for technical and application-specific requirements.
Customization may involve material properties, processing behaviour, functional requirements, colour, printing conditions or other project-specific parameters where technically feasible.
For customized material development or engineering assistance, visit Contact & Support.
Can I request a custom material that is not available in the catalogue?
Material-development projects may be evaluated where an existing commercial material does not meet the required technical objective.
Further information is available through Custom Materials and Consulting Services.
Engineering Support
What if I need more than a standard material recommendation?
Projects involving process optimization, material implementation, troubleshooting, calibration, custom development or technically demanding workflows can be evaluated through the 3Dresyns engineering framework.
- Engineering System
- Engineering Knowledge Hub
- Engineering Programs
- Structured Additive Manufacturing Consulting
Ordering
Can I order directly online?
Yes. Standard products and available product options can be ordered directly through the 3Dresyns online store.
Customers should provide complete and accurate billing, shipping, company and tax information during checkout.
For detailed commercial information, visit Ordering, Prices & Lead Times.
Can I order using a Purchase Order or bank transfer?
Yes. Purchase Orders and offline orders can be processed when required.
For offline orders, send the applicable Purchase Order or quotation request to info@3dresyns.com.
See Offline payment by bank transfer for the applicable process and commercial information.
VAT & EU Business Orders
Do you charge VAT?
VAT is applied according to the customer's location, the nature of the transaction and the applicable tax rules.
How does VAT work for customers in Spain?
Spanish VAT is applied where required by applicable tax law.
How does VAT work for EU customers outside Spain?
For customers located in another EU Member State who do not qualify for intra-Community B2B reverse-charge treatment, the applicable VAT is generally calculated according to the destination-country VAT rules applicable to the transaction.
Can an EU company outside Spain buy without VAT?
Eligible Business Buyers established in another EU Member State can enter a valid intra-Community VAT number directly in the Company VAT number field during checkout.
The VAT number is validated electronically through the European Commission's VIES system.
Where the VAT number is successfully validated and the order satisfies the applicable requirements for an eligible intra-Community transaction, VAT is removed automatically at checkout and the applicable reverse-charge treatment is applied.
No prior email request or manual activation of a VAT-exempt customer account is required for eligible online orders.
A valid VAT number does not, by itself, establish that every transaction qualifies for VAT-free treatment. The applicable VAT treatment depends on the circumstances of the transaction and applicable tax law.
What happens if my VAT number cannot be validated?
If VAT validation cannot be completed during checkout, reverse-charge treatment is not applied automatically and VAT may be charged.
Customers should ensure that their company, billing and VAT information is complete and correct before completing the order.
What about offline EU Business orders?
For Purchase Orders, bank-transfer orders and other offline transactions, the Buyer should provide the applicable VAT number and complete billing information before the proforma invoice or invoice is issued so that the appropriate VAT treatment can be verified.
What about customers outside the European Union?
Orders shipped outside the European Union may qualify for VAT-free export treatment where the applicable legal requirements and evidence of export are satisfied.
Import VAT, Customs duties, brokerage charges or other destination-country costs may apply depending on the destination and applicable shipping terms.
Prices, Discounts & Packaging
Where can I find current prices?
Current standard prices and available product options are displayed on the relevant product pages.
For additional information about pricing, lead times, packaging and commercial conditions, visit Ordering, Prices & Lead Times.
Do you offer volume discounts?
Eligible orders may qualify for order-value, volume or individually negotiated commercial conditions according to the applicable product, quantity, packaging and payment requirements.
See the Discount policy for further information.
How are multiple units packaged?
Multiple quantities of the same eligible product and compatible configuration may be consolidated into larger packaging according to the applicable packaging policy.
Specific bottle sizes, individual packaging, resale packaging or other special requirements should be agreed before order confirmation.
See the Packaging policy.
Technical Documentation
Where can I find Technical Data Sheets, IFUs and other documentation?
Available documentation can be located through the Material & Documentation Finder and the Resources hub.
Where can I find Safety Data Sheets?
Safety Data Sheets are available for products where an SDS is applicable or required. Product-specific documentation should correspond to the relevant product, version, market and language requirements.
For documentation assistance, use the Material & Documentation Finder or contact info@3dresyns.com.
Shipping & Lead Times
Do you ship internationally?
3Dresyns supplies international customers subject to product, destination, transport, regulatory and carrier requirements.
Shipping costs and transport conditions depend on destination, product classification, shipment weight, transport mode and other logistical requirements.
See Ordering, Prices & Lead Times for further information.
How long does an order take?
Production and delivery times depend on the selected product, quantity, customization, documentation requirements, destination and shipping method.
Any lead times described as typical or estimated should be understood as operational estimates unless a specific contractual deadline has been expressly agreed.
Product Codes & Terminology
What do 3Dresyns product abbreviations and codes mean?
Product names and codes may identify material families, mechanical characteristics, processing versions, functionality or other product-specific attributes.
Use the Product Abbreviations & Codes Glossary for reference.
Still Need Help?
If you cannot identify the correct material, documentation or technical route, use Contact & Support.
For general enquiries, Purchase Orders or project information, contact info@3dresyns.com.
For a complete overview of the site, visit 3Dresyns Sitemap.