Ordering, prices & lead times
Ordering, delivery, samples, pricing and payment information for 3Dresyns® made-to-order Products, including worldwide shipping, estimated production and transit times, discount conditions, VAT guidance, Customs information and offline bank transfer support.
3Dresyns® materials are generally produced or prepared to order to maximize the available in-date use period and are shipped directly from 3Dresyns® facilities without commercial intermediaries.
Product-specific expiration dates and storage requirements are governed by the applicable label and documentation. See Expiration dates, shelf life, storage and handling.
Made to order & worldwide delivery
Standard orders are typically manufactured or prepared within 1–2 working days. For many standard shipments, production and transit together may result in delivery in approximately 3–5 working days.
These periods are typical operational estimates and are not guaranteed delivery deadlines unless a specific deadline has been expressly agreed or confirmed for the relevant order.
Actual production, dispatch and delivery times may vary according to Product, quantity, customization, technical review, payment status, destination, carrier, Customs procedures, import requirements, holidays, maintenance periods, force majeure and other circumstances relevant to the order.
Typical transit times after dispatch
- Europe: typically around 2 working days
- Rest of the world: typically around 3 working days
These are indicative transit estimates only. They do not include every possible Customs, import, remote-area, carrier, weather, security or administrative delay.
When the production lead time starts
For standard online orders paid at checkout, processing normally begins after the order and payment have been successfully received and accepted.
For offline orders requiring bank transfer, production or preparation may begin after cleared payment is received unless credit terms or another arrangement have been expressly agreed.
For customized, technically reviewed, regulated, large-volume or otherwise non-standard orders, the applicable lead time may depend on receipt of the technical information, specifications, approvals, documentation or other elements reasonably required to begin the agreed work.
Courier selection
At checkout, different courier options may be available depending on destination, package characteristics and order conditions, including DHL, FedEx, SEUR and other services.
DHL may be recommended for certain international destinations where its available routing, tracking or Customs-handling options are suitable for the particular shipment.
Other courier services may offer different prices, routing, transit times or service conditions. Selection of a lower-cost or alternative carrier does not, by itself, mean that the service is unsuitable.
Customs clearance and possible delays
International shipments may be subject to Customs clearance, import controls, inspections, documentation requirements, duties, taxes and local administrative procedures.
Such procedures may affect final delivery time even where production and dispatch have been completed according to the estimated schedule.
Customers should provide requested Customs or import information promptly where reasonably necessary to avoid preventable delays.
Important exceptions
- Longer lead times may apply during holidays, temporary closures or maintenance periods announced by the Company
- Large offline B2B orders may be shipped using road, air, sea or other freight arrangements depending on the agreed commercial conditions
- Customized, large-volume, technically reviewed or regulated orders may require additional production or review time
- Products requiring special raw materials, packaging, documentation or production procedures may have different lead times
- Any expressly agreed order-specific delivery date or lead time takes precedence over these general estimates
Consumer delivery periods
Where the Buyer qualifies as a Consumer, mandatory statutory delivery rights apply.
Unless the parties have agreed another delivery period, Consumer goods will be delivered without undue delay and within the maximum period required by applicable law.
General production or transit estimates on this page do not reduce or replace mandatory Consumer remedies where an order is not delivered within an applicable agreed or statutory period.
Samples
- Free samples of liquid or printed 3D resins are not generally supplied
- Selected promotional packs are available online for specific collections
- Free samples of Fine Tuner FT1 and LB1 may be provided where considered technically appropriate by the 3Dresyns® team, for example to support printer-specific cure-rate or resolution tuning
Availability of a free sample is discretionary unless expressly included in a quotation, order or other written commitment.
Prices & discounts
Standard published prices are intended to apply consistently to customers and resellers unless a different quotation, negotiated B2B agreement, promotional condition or other specific commercial arrangement applies.
Discounts depend on total eligible order value and the applicable conditions and are applied at checkout or through an accepted quotation where the relevant requirements are satisfied.
| Order value | Discount | Code |
|---|---|---|
| Above €1,000 | 10% | 10%off |
| Above €2,000 | 20% | 20%off |
| Above €3,000 | 30% | 30%off |
| Above €6,000 | Up to 40% depending on the chosen Products. Contact us for a quotation. | - |
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Discount conditions
- Order-value and volume discounts apply only where the applicable advance-payment requirement is satisfied
- Order-value and volume discounts apply only to eligible physical Products supplied in grouped packaging
- Individual small-format containers, individual retail-size bottles, or other non-grouped packaging are not eligible for standard order-value or volume discounts unless expressly agreed otherwise in writing
- Reaching an order-value threshold does not, by itself, create entitlement to a discount if the applicable packaging, payment, or Product-eligibility conditions are not satisfied
- Some Products may have limited or no discount eligibility
- Product discounts do not automatically apply to Services such as training, consulting, development or other professional services
- Discounts, promotional codes and quotation conditions are subject to their applicable scope and cannot be assumed to apply outside that scope
B2B orders
Additional commercial conditions may be negotiated for large B2B bulk orders depending on volume, Product type, packaging, documentation, customization, payment and shipment conditions.
An individually accepted written quotation or agreement takes precedence over general discount information for the matters specifically covered by it.
VAT, billing & Customs information
Customer identification and documentation requirements
Customers must provide accurate billing, shipping and identification information reasonably required to process the relevant order, invoice, payment, shipment, Customs declaration, tax treatment or other legal or administrative requirement.
For companies, this normally includes the full legal company name, billing address and applicable tax or VAT identification information.
For individuals, additional identification information such as a national identification number, tax identification number or passport information may be requested where reasonably required for invoicing, Customs, courier, import or other applicable legal purposes.
The Company does not require identification information that is unnecessary for the relevant transaction or legal purpose.
An order may be placed on hold where information materially necessary to process the invoice, shipment, Customs procedure or applicable tax treatment is missing or appears materially inaccurate.
Additional export documentation, such as ATR documentation for qualifying shipments to Turkey where applicable, may be requested and may be subject to the administrative fee stated in the applicable Customs documentation and export certificates policy.
Spain
Spanish VAT is applied where required by applicable tax law unless an applicable exemption or other legally permitted VAT treatment applies.
EU customers outside Spain
For EU customers outside Spain who do not qualify for eligible intra-Community VAT treatment, VAT is applied according to the tax rules applicable to the particular transaction and customer status.
For eligible cross-border consumer sales, the applicable destination-country VAT may be collected under the EU One-Stop Shop (OSS) framework.
EU Business Buyers outside Spain
Eligible Business Buyers established in another EU Member State can enter their valid intra-Community VAT number directly in the Company VAT number field during online checkout.
The VAT number is validated electronically through the European Commission's VIES system.
Where the VAT number is successfully validated and the order satisfies the applicable requirements for an eligible intra-Community cross-border transaction, VAT is removed automatically at checkout and the applicable reverse-charge treatment is applied.
No prior email request or manual activation of a VAT-exempt customer account is required for eligible online orders.
If VAT validation cannot be completed during checkout, reverse-charge treatment is not applied automatically and VAT may be charged.
A valid VAT number does not, by itself, establish that every transaction qualifies for VAT-free treatment. The applicable VAT treatment depends on the circumstances of the transaction and applicable tax law.
Offline EU Business orders
For Purchase Orders, bank-transfer orders and other offline transactions, the Buyer should provide the applicable VAT number and complete billing information before the relevant proforma invoice or invoice is issued so that the appropriate VAT treatment can be verified.
Non-EU orders
Exports outside the European Union may be supplied without Spanish VAT where the applicable legal requirements for export treatment are satisfied.
Import duties, local taxes, Customs fees, brokerage charges and other destination-country charges may apply and are governed by the destination country and the applicable shipping terms.
Incoterms and B2B shipments
Unless another Incoterm® or shipping arrangement is expressly agreed in the applicable quotation, order or contract, shipments to Business Buyers for which the Company arranges and pays carriage may be supplied under CPT (Carriage Paid To), Incoterms® 2020, to the named destination stated in the applicable shipping documentation.
Under CPT, the fact that the Company arranges and pays carriage to the named destination does not mean that transport risk remains with the Company until physical arrival at that destination.
Delivery, transfer of risk, costs and responsibilities are governed by the applicable CPT rule and the agreed place of delivery and named place of destination.
Where another Incoterm® or individually negotiated shipping arrangement is expressly agreed, that agreed term applies.
Consumers
Incoterms or B2B risk-allocation provisions do not override mandatory Consumer protections concerning delivery, transport risk, conformity or remedies.
Where the carrier has been proposed or arranged by the Company for a Consumer order, the applicable statutory rules governing transfer of transport risk remain fully applicable.
Payments by bank transfer
If you require a quotation before ordering, contact info@3Dresyns.com or submit your Purchasing Order (PO).
Where appropriate, 3Dresyns® will issue a quotation, proforma invoice, invoice or other applicable commercial document according to the stage and conditions of the transaction.
Unless credit terms or another arrangement have been expressly accepted in writing, offline orders requiring advance bank transfer are normally processed for production or preparation after cleared payment has been received.
Customers should provide the applicable order, quotation or invoice reference with the payment where requested to facilitate identification and processing.
Lead times and contractual delivery dates
Production, dispatch and transit periods described on this page as typical, average, estimated, approximately, normally or generally are operational estimates rather than guaranteed contractual deadlines.
Where 3Dresyns expressly accepts a specific production deadline, dispatch date or delivery date in a quotation, order confirmation, individually negotiated agreement or other written contractual document, that expressly accepted commitment applies according to its stated conditions.
A carrier's estimated delivery date or tracking estimate is not necessarily a contractual guarantee by 3Dresyns unless the Company has expressly accepted it as such.
Delays
If a material production or dispatch delay becomes known, the Company may communicate an updated estimate where reasonably possible.
Customs delays, carrier disruptions, inspections, destination-country requirements or other events occurring after dispatch may affect the estimated arrival date.
Allocation of transport risk and responsibility for loss, failed delivery, transit damage or short shipment is governed by the applicable shipping terms and the Company's Loss, failed delivery, damage in transit & short shipment policy.
Consumer orders
For Consumer contracts, general lead-time estimates do not exclude or replace mandatory statutory delivery requirements.
Where mandatory law gives the Consumer rights or remedies because an agreed or statutory delivery period has not been met, those rights remain unaffected by this page.
Related documentation
Need help before placing an order?
For quotations, bank transfer orders, documentation requests, printer-specific enquiries or bulk B2B orders, contact the 3Dresyns® team. Eligible EU Business Buyers can enter their VAT number directly during online checkout for automatic validation.