Buyer conduct

This policy sets out the basic standards of conduct that govern all online and offline interactions between the buyer (the “Recipient”) and the Company.

1. Buyers must conduct themselves in a manner consistent with professional standards of behavior and respectful treatment.
2. Buyers must be familiar with and comply with the Company’s legal terms, policies, and procedures.
3. Buyers must provide their real identity and accurate, complete, and truthful information at all times.
4. Buyers must treat Company staff, collaborators, and representatives with respect, courtesy, and professionalism.
5. Buyers must comply with appropriate conduct, anti-harassment, and sexual misconduct prevention principles, and must not engage in inappropriate language, harassment, bullying, blackmail, intimidation, or discriminatory behavior.
6. Buyers must behave respectfully toward individuals of all cultural backgrounds.
7. Buyers must respect the right of others to hold differing opinions and engage in appropriate, measured, and constructive communications when differences arise.
8. Buyers may express dissent or views provided such expression and conduct comply with applicable Spanish law, including (without limitation) laws governing freedom of expression.
9. Buyers must conduct themselves in a professional manner at all times.
10. Buyers must not engage in unreasonable, abusive, or vexatious complainant conduct.
11. Buyers may not take photographs, video recordings, or audio recordings of the Company, its facilities, personnel, communications, or representatives without the prior written consent of the Company and of any identifiable individuals appearing in such recordings.
12. Prohibited misconduct and illegal activities include, but are not limited to:
    1. disrespectful, abusive, threatening, or aggressive language or behavior;
    2. harassment of any kind, including but not limited to cyber-harassment;
    3. malicious, unfounded, or disproportionate actions causing reputational or economic damage to the Company;
    4. threats to damage the reputation of the Company, its owners, employees, or collaborators, including cyber libel;
    5. discriminatory comments or conduct related to sex, sexual orientation, gender identity or expression, religion or belief, race, pregnancy or maternity, marriage or civil partnership, disability, or age;
    6. acting in an intimidating, hostile, or coercive manner;
    7. blackmail, extortion, or vexatious or unjustified demands related to the Company’s products or services;
    8. unauthorized possession, use, disclosure, or publication of the Company’s intellectual or industrial property or communications;
    9. engaging in fraudulent, unlawful, or criminal activities.
13. Buyers must comply with Spanish law and must refrain from any illegal or fraudulent acts.
14. Buyers may not conduct or pursue any fraudulent or illegal activities, including but not limited to downloading, distributing, viewing, or sharing illegal content or infringing intellectual property rights.
15. Failure to comply with these conduct standards may result in suspension or termination of services and, where justified by credible evidence of unlawful conduct (including cyber-enabled misconduct, defamation, or disparagement), may lead the Company to notify law enforcement authorities or initiate legal proceedings. For further details, see: Non Defamation & Non Disparagement.