Buyer Conduct

This policy establishes the basic standards of professional and lawful conduct applicable to interactions between Buyers, Recipients, and 3Dresyns by Resyner Technologies S.L. (the “Company”), whether conducted online or offline.

Nothing in this policy prevents a Buyer or Recipient from making a genuine complaint, expressing disagreement, providing truthful criticism, exercising a contractual or statutory right, communicating with professional advisers or competent authorities, or otherwise engaging in conduct protected by applicable law.

General standards of conduct

Buyers and Recipients are expected to:

communicate with Company personnel, representatives, collaborators, and other persons involved in the commercial relationship in a professional and respectful manner;
provide accurate, complete, and truthful information where such information is reasonably required for an account, quotation, order, invoice, shipment, regulatory requirement, claim, or other legitimate business purpose;
comply with the contractual obligations validly applicable to their transaction, including the Company's Legal Terms;
respect the rights, privacy, Confidential Information, intellectual property, and legitimate interests of the Company and third parties;
refrain from unlawful harassment, threats, intimidation, coercion, fraud, impersonation, extortion, or other unlawful conduct; and
comply with applicable law in connection with their interactions with the Company.

Complaints, disagreement, and criticism

Buyers and Recipients may raise complaints, challenge decisions, dispute invoices or orders, request remedies, express disagreement, and communicate criticism concerning the Company, its Products, or its Services.

A complaint or communication does not constitute misconduct merely because it is persistent, critical, unfavorable, or strongly expressed.

However, communications must not involve unlawful threats, harassment, coercion, blackmail, deliberate factual deception, fraudulent impersonation, or other independently unlawful conduct.

Repeated communications may be restricted where, based on objective circumstances, they are primarily intended to harass, threaten, intimidate, or materially disrupt Company personnel rather than to pursue a legitimate complaint, enquiry, contractual right, or remedy.

Harassment, threats, and abusive conduct

Buyers and Recipients must not engage in unlawful harassment, threats, intimidation, bullying, stalking, coercion, blackmail, extortion, or deliberately abusive conduct directed at Company personnel, representatives, collaborators, customers, suppliers, or other persons involved in the commercial relationship.

Firm disagreement, legitimate negotiation, complaints, requests for compensation, lawful warnings that legal or regulatory remedies may be pursued, and other good-faith attempts to resolve a dispute do not constitute threats, blackmail, or harassment merely because they are adverse to the Company's position.

Discrimination and unlawful discriminatory conduct

Buyers and Recipients must not engage in unlawful discriminatory harassment or conduct against Company personnel, representatives, collaborators, or other persons on the basis of a characteristic protected under applicable law.

This provision applies to conduct directed at individuals and does not restrict lawful discussion, opinion, scientific debate, or other expression protected by applicable law.

False statements and impersonation

Buyers and Recipients must not knowingly provide false identity, billing, tax, shipping, regulatory, payment, or other material information where accurate information is reasonably required to process a transaction or fulfil a legal obligation.

No person may fraudulently impersonate the Company, its employees, representatives, customers, suppliers, or business partners.

No person may knowingly or recklessly disseminate false factual statements concerning the Company or associated persons where doing so constitutes defamation, fraud, unlawful interference with protected rights, or another actionable wrong under applicable law.

Truthful criticism, opinions, independently reached conclusions, negative reviews, and genuine complaints are governed by the Company's Non-defamation and unlawful harmful conduct policy and are not prohibited merely because they are unfavorable.

Fraud and unlawful activities

Buyers and Recipients must not use their relationship with the Company, the Website, Products, Services, accounts, communications, or documentation to engage in fraudulent or unlawful activities.

Prohibited conduct includes, where applicable:

payment fraud or fraudulent chargeback activity;
identity or account fraud;
submission of deliberately falsified commercial, tax, Customs, regulatory, shipping, or payment information;
extortion or blackmail;
fraudulent impersonation;
unauthorized access to Company systems or accounts;
unlawful acquisition, use, or disclosure of protected trade secrets or Confidential Information; and
infringement of intellectual property rights where such conduct is unlawful.

Confidential information and intellectual property

Buyers and Recipients must comply with valid obligations concerning Company Confidential Information, trade secrets, proprietary technical information, intellectual property, and restricted use of Company materials.

No person may use, disclose, publish, reproduce, obtain, or distribute protected Company information in breach of an NDA, contractual confidentiality obligation, applicable trade-secret protection, intellectual-property right, or other valid legal restriction.

Further information is available in the Company's Confidentiality, Prohibition against reverse engineering and penalties, and Ownership of contents policies.

Photography, video, and audio recordings

Photography, video recording, or audio recording inside restricted Company facilities, laboratories, production areas, technical areas, or other non-public premises may be prohibited or subject to prior authorization in order to protect safety, privacy, Confidential Information, trade secrets, intellectual property, and security.

Recording, photographing, or reproducing Company Confidential Information, proprietary technical information, restricted screens, documents, processes, equipment, samples, or other protected material without authorization may constitute a breach of the applicable confidentiality or intellectual-property obligations.

Nothing in this policy prohibits a recording, photograph, preservation of evidence, or other activity that cannot lawfully be restricted, including where it is legitimately required for the exercise or defence of legal rights, reporting of suspected unlawful conduct, or communication with a competent authority.

Any subsequent publication, distribution, or other use of a recording remains subject to applicable privacy, data-protection, confidentiality, intellectual-property, trade-secret, and other laws.

Company communications

Emails, technical communications, reports, attachments, quotations, and other communications supplied by the Company may contain Confidential Information or protected material.

The mere receipt of a Company communication does not authorize its unrestricted publication or disclosure where the information is subject to a valid confidentiality, privacy, intellectual-property, trade-secret, or other legal restriction.

This provision does not prevent a Recipient from retaining or using communications where reasonably necessary to exercise a contractual or legal right, obtain professional advice, make a legitimate complaint, or provide evidence to a competent authority.

Third-party participation

A Buyer or Recipient must not knowingly instruct, procure, assist, or facilitate another person to engage in conduct that would itself constitute an unlawful act or breach of a valid contractual obligation owed to the Company.

Any responsibility arising from conduct involving several persons shall be determined according to the circumstances, participation of each person, evidence, contractual relationships, causation, and applicable law.

Response to serious misconduct

Where the Company has reasonable grounds to believe that serious unlawful or materially abusive conduct has occurred or is threatened, the Company may take proportionate measures to protect its personnel, systems, Confidential Information, property, and legitimate business interests.

Depending on the circumstances and applicable law, such measures may include:

requesting that the conduct cease;
limiting communications to an appropriate written channel or designated contact person;
restricting access to non-public Company systems or facilities;
preserving evidence;
declining future transactions where legally permitted;
suspending or terminating a commercial relationship where permitted by the applicable contract and law;
reporting reasonably suspected unlawful conduct to a competent authority where appropriate; or
pursuing contractual or judicial remedies available under applicable law.

Existing orders and future supply

The Company may decline future orders or decide not to enter into a future commercial relationship for legitimate commercial, technical, credit-risk, compliance, safety, security, regulatory, or other lawful reasons.

Once an order or other contract has been concluded, any suspension, cancellation, termination, or refusal of performance by the Company is subject to the applicable contract, the Company's Legal Terms, and mandatory law.

A Consumer shall not be penalized or denied a mandatory contractual or statutory remedy solely because the Consumer has made a genuine complaint or lawfully exercised a protected right.

Relationship with other Legal Terms

This policy must be read together with the Company's:

Mandatory rights

Nothing in this policy restricts any genuine complaint, truthful criticism, protected opinion, lawful recording or preservation of evidence, communication with a competent authority, legally protected disclosure, or exercise or defence of a legal right that cannot lawfully be prohibited or restricted.