Included services and samples with ordered products
Included Services, Technical Support and Free Samples
The purchase of a 3Dresyns® Product includes the Product and the standard technical documentation and routine Product support applicable to that Product.
Product purchases do not automatically include unlimited technical consulting, printing services, training, custom formulation work, experimental development, application validation or free samples unless such services or materials are expressly included in the applicable quotation, order confirmation or other written agreement.
Technical documentation
Depending on the Product and application, 3Dresyns® may provide or make available technical documentation such as:
- Instructions for Use (IFU);
- Technical Data Sheets (TDS);
- Safety Data Sheets (SDS);
- recommended printing and processing methodologies;
- cleaning and post-processing guidance;
- post-curing guidance;
- calibration information or files where applicable;
- Curing Rate Tables or related processing information where available;
- Product-specific declarations where applicable; and
- other Product-specific technical information.
The documentation available depends on the Product, printing technology, application and information maintained by 3Dresyns® for the relevant material.
Instructions for Use
Detailed Instructions for Use (IFU) may be supplied or made available for ordered 3Dresyns® Products.
The IFU is intended to provide customers with the methodology and technical information needed to establish appropriate printing, processing, cleaning and post-curing conditions for the relevant Product.
Where applicable, calibration files or additional processing information may be provided upon request.
Customers should follow the Product-specific documentation and take the recommended procedures into account when establishing their printing process.
Final results may nevertheless depend on variables including printer architecture, wavelength, optical power, exposure settings, layer thickness, geometry, environmental conditions, cleaning, post-processing, post-curing and test conditions.
Accordingly, Product documentation should not be interpreted as a guarantee that identical final results will be obtained with every printer, process or application.
Printer compatibility
General compatibility with a printing technology does not necessarily mean that a Product has been individually validated on every printer model or configuration using that technology.
Further information is available in Compatibility with SLA, DLP, LCD, Inkjet and other printing technologies.
Routine Product support
Reasonable routine written support concerning the selection, identification and use of purchased or proposed 3Dresyns® Products may be provided as part of the normal commercial relationship.
Routine support may include:
- clarification of Product documentation;
- identification of the appropriate technical document;
- general guidance concerning Product selection;
- general guidance concerning recommended processing methodology;
- clarification of compatibility information;
- basic troubleshooting based on information supplied by the customer; and
- referral to existing technical resources.
The scope of routine support is determined according to the nature and complexity of the enquiry.
Further information is available in the 3Dresyns Communication and Technical Support Policy.
Services not included with a standard Product purchase
Unless expressly stated otherwise in the applicable quotation or order, a standard Product purchase does not include:
- printing consulting services;
- customer-specific process development;
- custom formulation development;
- formulation modification;
- technology transfer;
- training;
- structured experimental design;
- detailed failure analysis;
- customer-specific printing trials;
- printer qualification;
- application validation;
- regulatory consulting;
- literature or patent research;
- customer-specific reports;
- extensive data analysis;
- on-site technical assistance;
- videoconference consulting unless expressly agreed; or
- other substantial scientific, engineering or consulting work.
Such services may be contracted separately where offered by 3Dresyns®.
See Printing and processing consulting services.
Standard support versus consulting
The distinction between routine support and consulting depends primarily on the scope of work required.
A brief clarification concerning an existing IFU, Product recommendation or processing guideline may constitute routine support.
A request requiring substantial technical analysis, experimental development, multiple iterations, dedicated engineering work, formulation work, extensive troubleshooting, training or customer-specific documentation may constitute a professional consulting or development service.
A Product purchase does not create an unlimited obligation for 3Dresyns® to perform customer-specific research, experimental development or consulting without a separate agreement.
Free samples
The purchase of 3Dresyns® Products does not include a general entitlement to free samples.
Free samples or quantities below the standard Minimum Order Quantity (MOQ) may only be supplied where expressly offered or approved by 3Dresyns®.
A customer request for a free sample does not create an obligation for 3Dresyns® to supply one.
The availability, Product, quantity and suitability of any complimentary material are determined by 3Dresyns® according to the circumstances of the relevant order or technical application.
Fine Tuner FT1 and LB1 Bio
As a limited technical courtesy, small quantities of certain Fine Tuners may, at the discretion of 3Dresyns®, be supplied with an order where the Company considers them useful for fine adjustment of printing speed, cure response or resolution.
This may include small quantities of:
- Fine Tuner FT1, a photoaccelerant used for fine adjustment of curing speed; and/or
- Fine Tuner LB1 Bio, where appropriate for resolution adjustment.
Such quantities are supplied only where considered technically appropriate and available.
Requesting small quantities of Fine Tuners
If a customer wishes to request a small quantity of Fine Tuner FT1 and/or LB1 Bio with an order, the request should be clearly indicated:
- in the Notes section of an online order; or
- in the applicable Purchase Order (PO) or written order request for an offline order.
Submission of a request does not guarantee that the requested Fine Tuner will be supplied.
3Dresyns® will determine whether the Fine Tuner is appropriate for the relevant Product and application and, where supplied, the quantity to be included.
Quantity of complimentary Fine Tuners
Any complimentary quantity of Fine Tuner FT1 and/or LB1 Bio supplied under this policy will be determined by 3Dresyns® and will remain below the applicable standard Minimum Order Quantity (MOQ) for the relevant Fine Tuner.
Where a customer requires a standard commercial quantity, the relevant Fine Tuner should be ordered separately as a Product.
No automatic entitlement from previous orders
The fact that 3Dresyns® has supplied a complimentary sample or sub-MOQ quantity in connection with a previous order does not create an entitlement to receive the same material or quantity with future orders.
Each complimentary supply is assessed independently.
Complimentary materials are not contractual defaults
A complimentary sample, Fine Tuner or other additional material does not form part of the standard quantity of the purchased Product unless expressly identified as part of the applicable confirmed order.
The absence of a discretionary complimentary material from an order therefore does not by itself constitute a shortage, nonconformity or failure to supply the purchased Product.
Use of complimentary materials
Any complimentary Fine Tuner, sample or other material supplied by 3Dresyns® must be used in accordance with the applicable Product documentation, Safety Data Sheet and technical instructions.
Supply of a small complimentary quantity does not constitute validation of the customer's final formulation, printing process, device or application.
Experimental and development samples
Experimental, customized, development or confidential samples may be subject to separate technical, commercial, confidentiality or restricted-use conditions.
Where such conditions apply, the applicable quotation, NDA, development agreement or other written arrangement governs their supply and use.
Confidential samples must not be interpreted as unrestricted free Products or as authorization to perform activities prohibited under the applicable confidentiality or reverse-engineering provisions.
Calibration files and printer-specific information
Calibration files, printer-specific parameters or other printer-related information may be provided where available and applicable.
The availability of such information does not mean that every 3Dresyns® Product has been individually validated on every printer model.
Customers remain responsible for establishing and validating the final printing parameters required by their specific printer, geometry, process and application.
Customer-specific documentation
Standard Product documentation is distinct from customer-specific documentation.
Requests for non-standard certificates, declarations, reports, regulatory packages, extensive questionnaires, custom testing or other customer-specific documentation may require additional technical or administrative work and may be subject to a separate fee.
Application-specific validation
Technical documentation, routine support, complimentary materials and processing recommendations do not constitute certification or validation of the customer's final printed part, device, manufacturing process or end-use application.
The customer remains responsible for performing any application-specific testing, qualification, validation or regulatory assessment required for its intended use.
Defective or nonconforming Products
The distinction between included support, paid consulting and complimentary samples does not limit remedies that may apply where a supplied Product is actually defective or does not conform to the applicable binding contractual requirements.
Claims concerning defective or nonconforming Products are handled separately from requests for consulting, development work or complimentary materials.
Any mandatory Consumer rights remain unaffected.
No modification through technical support
Routine technical support, sample supply or processing guidance does not by itself modify the Product specification, quantity, price, warranty, delivery conditions or other binding terms of an accepted order.
Any material contractual modification must be expressly agreed according to the applicable contractual framework.
Governing principle
A standard 3Dresyns® Product purchase includes the purchased Product, applicable standard Product documentation and reasonable routine Product support. It does not include unlimited consulting, custom development, application validation or a general entitlement to free samples. Complimentary Fine Tuners or other sub-MOQ materials may be supplied solely at the discretion of 3Dresyns® where technically appropriate.